Office Policies

Appointments Policies

Appointments

Appointments can be made by calling our office during normal business hours. Existing patients can also schedule appointments using our patient portal.

New Patient

As a new patient, there is paperwork that will need to be filled out before you can be seen. In order to be seen at your appointment time, we ask that you arrive 30 minutes prior to your first appointment to fill out paperwork. If this is not possible, we would be happy to mail or email the paperwork to you upon request to fill out ahead of time. It is also available on our website for your convenience.

When you are planning your visit with us, keep in mind that we will likely ask for a urine sample. If you have to urinate before you fill out your paperwork, please let the receptionist know and you can leave your urine sample when you first arrive.

Late

We understand that there are events outside of your control that may cause you to be late to your appointment. If this happens, please call to let us know as soon as possible. We will do our best to accommodate you and see you as soon as we can. However, if you are more than 15 minutes late to your appointment, especially if you are a new patient who needs to fill out paperwork, you may need to be rescheduled. This will be decided on a case-by-case basis.

No-show

If you cannot make it to an appointment, please call and let us know as soon as you can so that another patient may take your spot on the schedule. If you do not call to cancel and do not show up for your appointment, you may be charged a no-show fee. If you do not call and do not show for three appointments in a row, we will not reschedule you.

Vasectomies and circumcisions require more time than a normal new patient or follow-up visit. Therefore, not showing up to a vasectomy or circumcision appointment takes away much more time that could be used for other patients who would like to come to the office. No-show fees for these visits are higher than for regular visits.

Opioid Policy

We, at the Denver Urology Clinic, understand that there is an opioid epidemic in our country. In 2016, 116 people died every day opioid-related drug overdoses. Many of these began using opioids with a legal prescription from a doctor. Many also receive their first opioid from a friend or family member who has extra medication from a legal prescription.

Healthcare providers have an active role to play in reversing this epidemic. We are rethinking the ways that we treat pain. There are times when a prescription for an opioid is appropriate, but we use alternatives whenever possible.

For more information about this topic, here are helpful websites:

https://www.hhs.gov/opioids/about-the-epidemic/index.html

https://www.cdc.gov/drugoverdose/epidemic/index.html

After Hours & Emergency Care

If you are experiencing an emergency, dial 911 or go to the nearest emergency room. For all other calls, an on-call physician is available 24-hours a day, 7-days a week.

Prescription Renewals

Prescriptions are renewed during normal office hours. Please call (303) 388-9321 Monday – Friday from 9:00 AM – 5:00 PM.  In some instances, it may be necessary that you be seen in our office prior to medication renewal.

Financial

All office visits are payable at the time of service. We accept cash, checks, and most major credit cards and debit cards. Please contact our billing office should you have any financial questions or concerns.